Legal notice and conditions of service
"Company", "us", "our", "our" refers to the company TRAVELPAX SOLUTIONS SL, a Limited Company governed by Spanish law in force and registered in the Mercantile Register of Madrid, Tomo 36056, Folio 100, , sheet M-647895 and with the CIF B87845582.
"Customer" is the person who pays the amount of the reservation.
"Passengers" refers to all passengers included in the reservation whether or not they are expressly named.
"Reservation holder" means the first passenger that appears in the reservation.
"You", "your", "you" refers to the customer, including all passengers (or any of them as applicable) appearing in the reservation.
"Transport operator" means the professional transport service provider who will carry out the transfer.
"Reservation" means the booking of transport services with us.
"Transport Service" means any service provided by us for the transfer of passengers by road and includes any other service provided by us relating to or derived from that transfer.
"Booking voucher", "Transfer voucher", "Voucher" means the written confirmation of the booking, which we will send by email.
"Contract" means the reservation, these General Conditions and any other conditions applicable to the reservation.
"Terms" refers to these General Conditions.
"Website", "Websites" refers to www.epictransfers.com and to any other web site owned or operated by us.
2. ABOUT US
We provide transport management services for both individuals and groups. We operate under the brand "Epictransfers.com" which is our exclusive property. Our corporate name is in calle Zurbano, 45, 1º, 28010, Madrid, Spain.
For commercial purposes we have the telephone number +34 91 060 77 23, and we operate through the website www.epictransfers.com and the email email@example.com. For the provision of our services, we work with transport operators who provide professional transport services for the transfer of passengers, or act as an agency with legal capacity to offer transport services and that they are in possession of all the necessary licenses and permits according to the legislation applicable to each one of them for the accomplishment of this activity.
The transport service shall in no case be considered as a tourist package in the terms established by Council Directive 90/314 / EEC, of June 13, 1990, or under the terms of Royal Legislative Decree 1/2007 of 16 of November, which approves the revised text of the General Law for the Protection of Consumers and Users as well as other complementary laws, and therefore the company does not operate under any circumstances as a travel agency.
Via its websites, Travelpax Solutions SL. offers transport management services for both individuals and groups.
Before requesting a service offered on our website make sure you have read and understood these General Conditions, as these will govern any subsequent contract. When making a reservation you confirm that you have read these Conditions and that you have the legal capacity to accept them in your own name and in the name of all passengers. If you have doubts about any of the contractual conditions, please contact our Customer Service before proceeding with the booking process. If you do not agree to any of the obligations arising from these Terms, you should not make any reservations with us.
3. ONLINE RESERVATION PROCESS
The person making the reservation must be at least 18 years old and responsible for following all the steps of the online reservation system, ensuring that all the information provided is correct and complete and make the payment in full.
Once the contract with Travelpax Solutions SL has been formalized, the company will carry out all the necessary procedures to organize the requested services.
The contract will be binding on the parties only when you receive your proof of transfer by email. In case the transport operator can not provide the requested service the customer will be informed and the total amount will be refunded using the same system used for payment, leaving the company released from any other obligation to the customer.
The customer must confirm receipt of our notifications. In the case of not receiving confirmation of receipt of the email, the records stored in our mail server will be considered sufficient proof of receipt.
Our message of confirmation of collections and payments made by the client will not be considered as proof of existence of a binding contract.
You must print and have the reservation vouchers ready for presentation to the transport operator so that the driver can examine them. If the holder of the reservation does not present the voucher, the transport operator may not provide the service. We recommend that you print and carry with you all communications with the company in addition to proof of transfer.
Minors are expressly prohibited from requesting services from the company, and their parents, guardians or legal guardians must contact us immediately in case a minor has reserved a service with us to proceed with their cancellation. Minors should always travel in the company of an adult passenger.
We accept the most extensive means of payment, such as credit cards (American Express, MasterCard / Diners International, Visa), debit cards (Visa / Delta, Visa / Electron), bank transfer and PayPal. The use of PayPal is only possible for reservations with a minimum amount and the client assumes the corresponding administration costs.
The charge will be made in Euros and the exchange rate consultation tools are offered for information purposes only
The information contained in the transfer receipt includes the destination reserved, the collection point and the address of the accommodation. Any changes affecting this or other data must be communicated by e-mail to firstname.lastname@example.org or requested through the "My Private Area" section of the website prior to the date of service provision, and only will be considered cash once checked with the transport operator and confirmed to the customer by email.
The customer assumes any increase in the cost of the service due to a change in the reservation. The first change will not incur additional administration costs. Beyond this first change the company can charge € 15 administration fee for each additional change. No refund will be made for changes made in less than 48 hours.
Once the contract has been formalized, the client must notify to our Customer Service any errors detected with a minimum of 48 hours in advance with respect to the corresponding transfer service. Notifications received less than 48 hours before the transfer service will entitle the company to cancel the contract without penalty.
6. CANCELLATIONS BY CLIENT
Any cancellation of the contract must be made in writing by fax or email addressed to our Customer Service department. Both transfer services can be canceled separately as well as a full booking that includes more than one service.
In case of receiving your cancellation request, the following policy will be followed:
Cancellations are free up to 24 hours before the start of the trip.
With less than 24 hours before the start of the trip, we can not guarantee the total or partial refund of the amount of the reservation, since it is possible that the preparation expenses have already been executed.
100% of the original price of the trip is charged in case of a cancellation after the start of the trip or if the traveler does not show up.
By hours reservation
Cancellations are free up to 48 hours before the start of the trip.
With less than 48 hours before the start of the trip, we can not guarantee the total or partial refund of the amount of the reservation, since it is possible that the preparation expenses have already been executed.
100% of the original price of the trip is charged in case of a cancellation after the start of the trip or if the traveler does not show up.
In this case we will send you an email with the confirmation of the cancellation so that you can use it to claim the amount from your tour operator, airline or insurance company.
7. LAST MINUTE RESERVATIONS
Depending on the route and the time of year, our sale period ranges from 0 to 48 hours (or more in some particular case) prior to the start of the transfer service. If the website so indicates, please TALK WITH US 24/7 so that we can check if there is availability for the type of transfer requested. Please note that our cancellation policy will apply regardless of the date and time the reservation was made.
8. CHANGES AND CANCELLATIONS BY OUR PART
If the transport operator is forced to make any significant changes in the conditions of the service, or to cancel the service, we will inform you as soon as possible.
We will do everything possible to respect your preferences about the chosen vehicle; however the vehicle may be replaced by a larger capacity or multiple vehicles depending on availability. If the change involves a reduction in the category or the size of the vehicle for which we have a cheaper rate, the difference in price will be reimbursed. The vehicles can be replaced by others of greater range according to availability.
In extraordinary cases we may need to cancel your reservation. You will be reimbursed the full amount of the reservation and this refund will cover all obligations towards the customer derived from such cancellation. In any case, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we have to cancel.
9. CHAIRS FOR CHILDREN
Local and national legislation may vary depending on the country in which the transfer takes place. In any case, all our transport operators comply with the current legislation. If you book a private transfer we recommend that for safety reasons use an elevator or baby chair for passengers under 12 years or with a height less than 135 cm. During the booking process you will have the opportunity to reserve child seats or elevators in most destinations.
It is the responsibility of the reservation holder to verify that the restraint system is compatible with the vehicle and that it is positioned correctly. The company will not be responsible for any incidents arising from misuse, or incorrect installation of the restraint system.
If you wish to travel with your own baby chair or elevator and you have booked a private transfer, you must notify us of this circumstance before starting the trip. We have to ensure that the vehicle used by the transport operator is compatible with the chair. For groups services are used in most cases minibuses or coaches and in these vehicles it is not possible to use children's chairs.
We will do everything possible to ensure that the transport operator offers the chair or elevator when it has been reserved. There may be times when the reserved chair is not available. In such cases, you will be entitled to the refund of the amount paid for the reservation of the chair. If there are no seats available, children over the age of three years must wear a seat belt. Children under the age of three years may travel without a restraint system but obligatorily in the rear seats of the vehicle.
10. RATES FOR CHILDREN
All children and babies, regardless of age, will be taken into account to determine the capacity of the vehicle to use, and therefore must be entered in the total number of passengers at the time of booking.
11. WHEELCHAIRS AND RESERVES FOR PEOPLE WITH REDUCED MOBILITY
Transfer services for people with reduced mobility must be requested through our Customer Service. We will do everything possible to attend your request even though we are not specialists in the transport of passengers with reduced mobility. Passengers with reduced mobility must be able to access the vehicle independently or with the assistance of one of their passengers. We can only accept folding wheelchairs. We regret not being able to guarantee the type of vehicle that will be used in your transfer.
12. ADDITIONAL STOP RESERVATION
During the booking process you will have the possibility to book an additional stop in case you need to pick up or return keys or if your group is spread over more than one accommodation. The direction of the additional stop must be located at the same destination as the main stop. The maximum duration of this additional stop is 5 minutes.
13. TRAVEL INSURANCE
We strongly recommend that you take out travel insurance to suit your needs. Please read the contract carefully and print the documentation so you can take it with you when you travel. Appropriate travel insurance will protect you against a number of risks that are beyond our control.
14. OUR RESPONSIBILITY
In the event of breach of these conditions, we will be liable only for those damages that are attributable to our default or our negligence, and at most for the total amount paid by you. We are not responsible for damages that are not directly attributable to us or those caused by accident, force majeure or that have their cause in legal or administrative demands.
We are not liable for incidents that occur during the provision of the service, namely illness, personal injury or death, unless they are a direct consequence of our negligence.
This means that, under these conditions, we can accept responsibility if, for example, the passenger dies or suffers personal injury or if the transfer service is not rendered as was hired or rendered poorly as a result of our disability or the inability of our employees or the inability of our transportation operators to provide the transportation service you hired using reasonable knowledge and professionalism. Note that it is your responsibility to demonstrate this lack of knowledge and professionalism if you wish to file a claim against the company.
In addition we will only be responsible for what our employees and transport operators do or do not do while acting within the framework of their professional performance (for employees) or doing the jobs that we have requested (for transport operators). />
No section of these General Conditions limits or excludes: a. our liability to you in case of death or personal injury arising from our negligent performance. b. any other rights that you own as a consumer and user and that by law can not be excluded or limited.
We are completely exempt from any liability in case the customer directly contracts a service with the transport operator.
We can not guarantee 100% the accuracy of the contents of this website. The possibility that the page is affected by a computer virus can not be discarded. Anyway we will do everything on our part to rectify any error that is communicated to us in the shortest possible time. If one of these errors is made a reservation with a wrong price or a wrong promotion, we reserve the right to terminate the contract without having to compensate the customer.
14.B - POLICY OF NON-COMPARISON
Pick up at the airport
If the user or passenger does not show up without canceling the reservation within sixty (60) minutes after the agreed time of collection at the place agreed for the collection and it is not possible to communicate with him by means of the telephone number indicated in the reservation, this will be considered as not present without cancellation and the user is obliged to pay the full price indicated in the service contract.
If the user or passenger needs additional waiting time, you must notify our customer service team, and for this you have a 24-hour phone always available.
If the user or passenger is not presented without a cancellation of the reservation within fifteen (15) minutes after the agreed time of collection at the place agreed for the collection and it is not possible to communicate with him by means of the telephone number indicated in the reservation, this will be considered as not present without cancellation and the user is obliged to pay the full price indicated in the service contract.
If the user or passenger needs additional waiting time, you must notify our customer service team, and for this you have a 24-hour phone always available.
If the user or passenger does not appear at the agreed time of collection at the place agreed for collection and if the reserved hours elapsed, the user is obliged to pay the full price indicated in the service contract.
For our part we will be at all times available to the client until the reserved hours elapsed.
WAITING TIME OF THE CHOFER
- At the airport: Between 45 and 60 minutes from the time that the flight specified in the reservation has landed. From that moment, a surcharge may be charged for waiting time in 30-minute sections.
- In cruise ports: Between 45 and 60 minutes from the time the cruise specified in the reservation has landed. From that moment, a surcharge may be charged for waiting time in 30-minute stretches.
- At train stations: Between 15 and 20 minutes from the time the train specified in the reservation arrived. From that moment, a surcharge may be charged for waiting time in 30-minute sections.
- In private homes: Between 10 and 15 minutes from the time specified in the reservation. From that moment, a surcharge may be charged for waiting time in 30-minute stretches.
15. FORCE MAJEURE
We can not be held responsible in the event that the performance of our obligations or those of the transport operator is prevented or affected directly or indirectly by or as a result of a force majeure event or any circumstance beyond our control including, among others, extreme weather events, natural disasters, terrorism, third-party accidents along the route of the transfer, police checks, extraordinary traffic congestion or strikes.
Any contact regarding possible changes in the reservation data should be requested through email or through the "My Private Area" section of our website.
In the event of unavoidable changes to the contract, we will inform you via an e-mail sent to the address given to us at the time of booking; the sending of this email will be considered as proof of receipt by the customer. The same applies to any other informational mail that we send to you. For this reason it is very important to ensure that the e-mail address provided is correct and to check your email inbox until the transfer service starts.
In case your arrival is delayed or diverted to a different airport, station or port, the Transportation Operator will reprogram the Transfer Service and you will be picked up at the new arrival time subject to availability. In case there is no availability, you will be refunded the full amount. As far as these general conditions are concerned we use the definition that IATA uses for the term "flight delay".
If for any reason you do not show up at the point of collection within a reasonable time after the time stated in the transfer receipt, the transport operator or our Customer Service will try to contact you through of the mobile phone number you have given us.
If this communication is not possible because you have not provided us with a valid number at the time of booking, because you do not have coverage, because you have activated the voicemail or because you do not respond to the call, the service will not be provided, the operator transport will be released from its obligation to provide the service and no refund will be given.
17. TRANSPORTATION SERVICES
We offer a range of services agreed with transport operators. These are private transport services.
We can not guarantee the exact itinerary to the chosen destination and the route of Google maps shown on our website is only informative value. We put our best efforts to ensure that collection times are scrupulously respected but we can not guarantee them.
In case you can not locate the driver of your private transfer, it is the customer's responsibility to contact us by calling the 24-hour service telephone numbers. which are on your Booking voucher. If you do not call these numbers and organize an alternative transport, the service will not be provided, the transport operator will be released from its obligation to provide the service and no refund will be made. If the driver of your private transfer can not reach you, a member of our Customer Service team will call the mobile number provided on the reservation. Please be sure to travel with that mobile phone and that it is on while you wait for your luggage or at customs control. If we can not locate you at the telephone number provided, we will not be able to provide the service and no refund will be made. For non-airport pick ups, we must receive your call within ten minutes of your scheduled pick up time. An external provider of telephony services records and stores a list of all calls received in our Customer Service numbers; this list will be used as evidence in case of discrepancy on whether calls were made to our contact phones or not. Unused transfers are non-refundable and the costs of an alternative transport will only be refunded if it has been pre-authorized by a member of our team. If you are authorized to take an alternative transportation, please be sure to obtain and send us a receipt so that our Quality Department can review it. No transportation costs will be refunded for claims that do not include valid receipts.
It is your responsibility to check the time of collection established and ensure that you arrive at the airport, station or port with sufficient time to check in or any other preparation for your trip.
The transportation operator will pick you up and drop you off as close as possible to the addresses provided. If access through a regular itinerary is closed due to meteorological causes, traffic accidents, etc., the transport operator will, according to his express request, take an alternative route to reach the agreed destination; in these cases you can generate additional costs for you.
All contracted transport services are covered by the civil liability policy of the transport operator or the company subcontracted by it.
Although we strive to provide confirmation SMS messages when requested by the customer, this service depends on telephone networks that are beyond our control. If a text message does not arrive or arrives late, the customer must follow the information provided by email or the one in the "My Private Area" section of our website.
18. PERMITTED LUGGAGE / CAPACITY
The vehicles used for private transfers have a capacity for at least 1 package or suitcase per passenger seat with combined maximum measures of 158 cm (length + width + high) per package. At the time of making the reservation you must inform us about the luggage to be transported. It is not necessary to declare smaller bundles that can be placed on the passenger footrests like cameras, small bags or backpacks. The passenger will be responsible for any costs incurred in case of needing additional vehicles for the transport of undeclared luggage.
There is no additional charge for traveling with golf clubs or bicycles. However, please be sure to reserve a vehicle large enough to accommodate all passengers, luggage and golf clubs. Each set of golf clubs must be counted as an additional passenger in the calculation of a suitable vehicle size. For example, 6 passengers with 6 sets of golf clubs must reserve a 12pax vehicle. If you have any questions, please book a larger vehicle.
Your acceptance of the proposed Contract and the Terms and Conditions is considered a tacit agreement in which under no circumstances will you include in your luggage or personal belongings objects that contravene the legislation of the country where the service is provided (firearms, etc.) or that may be harmful to third parties, or objects of excessive size, weight, expiration or fragility. Unless traveling with a guide dog, animals are not allowed.
The transportation of luggage and other personal items is at your own risk and we will not be liable for any damages or losses. This risk of damage or loss should be covered by contracting insurance from the client before the start of the trip.
19. YOUR RESPONSIBILITY
Formalizing this contract you implicitly declare that: You are of legal age and are in full use of your mental faculties and that you are therefore able to assume the legal responsibilities arising from this agreement. It is aware of the scope of the services that are the subject of this contract, the information regarding the company and the content of these General Conditions. It also states that the credit or debit cards used are owned and have sufficient funds to cover the amount of the service. You understand that you must notify us as soon as possible of any changes to the data you have provided to us.
The services will be provided according to the information specified in the transfer receipt sent by email. It is your responsibility to provide complete and correct addresses for the collection and destination points at the time of booking. It is also part of their responsibilities to print and review the accuracy of the transfer receipt. If the data contained in the voucher is incorrect, you should contact our Customer Service team immediately for rectification. During the booking process, pay special attention to ensuring that all mandatory fields, marked with an asterisk (*), have been filled out correctly. We are not responsible for reservations that are impossible to carry out and no refunds will be made for such reservations.
Only you are responsible for providing the necessary documentation for crossing borders. We do not assume any responsibility and we refuse to incur additional costs caused by the non-provision of such documents or by non-compliance with customs, police, tax or administrative regulations of the countries to which access is sought. Proof of transfer is not a valid document to obtain an entry visa.
In case the company is obliged to pay a deposit or a fine to the authorities of other countries as a result of the client's failure to comply with the laws, regulations or other requirements of the countries in which he intends to enter or leave or intends to cross, the customer will assume full responsibility for reimbursing the company. We reserve the right to withhold any amount that has been paid to us until the client demonstrates that he has refunded the amount corresponding to such fines, charges, etc.
We reserve the right and you agreeing to these conditions authorize us to charge your credit or debit card for damage to the vehicle (including for example a thorough cleaning) or for objects that have disappeared from the vehicle.
We reserve the right not to accept further reservations from a customer that has caused a major incident or repeated incidents.
20. RIGHT OF ADMISSION / USER CONDUCT
By formalizing this contract you tacitly grant the company and the transport operator the right to refuse service to any passenger who, according to the driver's opinion, is under the influence of alcohol or narcotics and those whose conduct can be considered dangerous for the driver of the vehicle, for third parties or for themselves.
Alcoholic beverages are not allowed on the vehicles of the transport operator for consumption during the journey. This prohibition also applies to narcotics.
It is forbidden to smoke inside the vehicle and in its immediate vicinity.
It is not allowed to eat inside the vehicle.
If the service you receive from the transportation operator does not meet your expectations, you must immediately notify Customer Service and, whenever possible, at the time of the incident. Complaints received after the transportation service is terminated and not notified to us during the transfer may not be accepted as we have not been given the opportunity to assist or intervene in any way. You will find our contact details detailed on the transfer receipt.
Written complaints must be sent by e-mail to email@example.com
and reach us within 28 days after your return date.
If you want to communicate any question related to our online booking process or our customer service, please address your complaint to: firstname.lastname@example.org
Our web pages are available in several languages, and we are continuing our efforts to add more languages in the future. Our customer service and support via email are available in Spanish and English at all times. Whenever possible try to help you in the language in which you made the reservation. We pay special attention to the quality of the translation of our websites and these General Conditions but in case of discrepancy the Spanish version is considered valid.
23. INTELLECTUAL PROPERTY RIGHTS
The copyright, trademark and other intellectual property rights related to the content published on our website are registered in the name of the company and are protected by national and international legislation regulating intellectual property.
It is prohibited to use the content of our website by a third party for any purpose other than the eventual reservation of a transport service. This prohibition includes the modification, subsequent publication as well as the reproduction or total or partial representation of said content without the previous and express consent of the company.
Any illegal use of our website for any purpose is strictly prohibited.
All contents of this Website are protected by intellectual and industrial property rights and are the exclusive property of Epictransfers.com. It is expressly forbidden to use the Website and the contents contained therein, as well as the databases and software necessary for the visualization or operation thereof, for commercial purposes, unless in the written consent of Epictransfers.com. br
Prohibited commercial uses include, without limitation:
The resale or redistribution of the Website, its contents and / or its service through another website. In particular, web scraping techniques to access the contents of the Website.
The use of deep linking techniques that create confusion in the user, such as "framing", and / or suppose an improper and unlawful use of the contents of Epictransfers.com.
24. APPLICABLE LAW AND JURISDICTION
These General Conditions will be governed by current Spanish legislation.
The contract agreed between you and the company will be regulated in accordance with Spanish law.
For any controversy or claim, the company and the client, expressly renouncing any other jurisdiction, submit themselves to the courts and tribunals of the city of Madrid.
If any of the stipulations contained in these conditions of use are declared illegal, void or declared inapplicable by judicial decision, the rest of the stipulations will continue in full force and effect.
25. DATA PROTECTION
Your privacy is important for us. In this privacy statement we explain what personal information we collect from our users and how we use them. We encourage you to read these terms carefully before providing your personal data on this website.
Those over the age of thirteen may register at https://www.epictransfers.com as users without the prior consent of their parents or guardians. In the case of children under the age of thirteen, the consent of the parents or guardians is required for the processing of their personal data. In no case shall data be collected from the minor regarding the professional, economic situation or the privacy of the other members of the family, without the consent of the latter. If you are under the age of thirteen and have accessed this website without notifying your parents, you must not register as a user or make any reservation.
On this website, the personal data of the users are respected and taken care of. As a user you should know that your rights are guaranteed. We strive to create a safe and reliable space and that's why we have some principles regarding your privacy:
- We never ask for personal information unless it is really necessary to provide the services you require.
- We never share personal information about our users with anyone, except to comply with the law or in case we have your express authorization.
Epictransfers.com has adapted this website to the requirements of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), and Royal Decree 1720/2007, of December 21, known as the Regulations for the development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons (RGPD), as well as with Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSICE or LSSI).
Responsible for the processing of your personal data.
- Identity of the Responsible Party: Travelpax Solutions SL
- Commercial name: Epictransfers.com
- NIF / CIF: B87845582
- Address: C / Zurbano 45 1st
- Email: email@example.com
- Activity: Retail travel agency.
For the purposes of the provisions of the General Data Protection Regulation cited above, the personal data you send through the web forms, will receive the data treatment of "Users of the web and subscribers". For the treatment of data of our users, we implement all the technical and organizational security measures established in the current legislation.
Principles that we will apply to your personal information
In the processing of your personal data, we will apply the following principles that meet the requirements of the new European data protection regulation:
- Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
- Principle of data minimization: We are only going to request strictly necessary data in relation to the purposes for which we require them. The minimum possible.
- Principle of limiting the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and we will eliminate those inactive records for a considerable time.
- Principle of integrity and confidentiality: Your data will be treated in such a way that an adequate security of the personal data is guaranteed and confidentiality is guaranteed. You should know that we take all necessary precautions to prevent unauthorized access or improper use of the data of our users by third parties.
How have we obtained your data?
The personal data we treat on Epictransfers.com come from:
- Contact form.
- Service request form.
- Registration form.
What are your rights when you provide us with your information?
Anyone has the right to obtain confirmation on whether Epictransfers.com is processing personal data that concerns us, or not. Interested persons have the right to:
- Request access to personal data concerning the interested party.
- Request rectification or deletion.
- Request limitation of your treatment.
- Oppose the treatment.
- Request the portability of the data.
Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. Travelpax Solutions SL will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. As interested, you have the right to receive the personal data that concern you, that you have given us and in a structured format, of common use and mechanical reading, and to transmit them to another person responsible for the treatment when:
- Treatment is based on consent.
- The data has been provided by the person concerned.
- The treatment is carried out by automated means.
By exercising your right to the portability of data, you will have the right to have personal data transmitted directly from responsible to responsible when technically possible. Interested parties will also have the right to effective judicial protection and submit a claim to the supervisory authority, in this case, the Spanish Agency for Data Protection, if they consider that the processing of personal data that concerns them violates the Regulation.
Right to oppose direct marketing
You have the right to oppose direct marketing, including the elaboration of profiles made for direct marketing through newsletters. You can disassociate yourself from direct marketing at any time in the following ways:
- following the instructions provided in each marketing email
- sending us an email to firstname.lastname@example.org requesting the withdrawal.
For what purpose do we treat your personal data?
At Epictransfers.com there are different systems for capturing personal information and we treat the information provided by interested persons with the following purpose for each capture system (forms):
- Contact form: We request the following personal information: Name, Email, to respond to the requirements of the users of https://www.epictransfers.com. For example, we can use these data to respond to your request and respond to any doubts, complaints, comments or concerns you may have regarding the information included in the web, the services provided through the web, the treatment of your personal data, questions referring to the legal texts included in the web, as well as any other queries that you may have that are not subject to the contracting conditions. We inform you that the data you provide us will be located in the servers of Sys4net (provider of Travelpax Solutions SL) within the EU.
- Service request form: We request the following personal information: Name, Email, DNI (if you require an official invoice), contact telephone in case the driver needs to contact for any reason, to request any of the services that https://www.epictransfers.com makes available to its users. The information collected will allow requesting the corresponding service for a possible processing of the same. The requests will be answered by email. The web allows you to manage payments directly. We inform you that the data you provide will be located on the servers of Sys4net (provider of Travepax Solutions SL) within the EU.
- Registration form as a supplier: In this case, we request the following personal information: Name, telephone, email, so that the purchasing team can contact you and register you as a provider. We inform you that the data you provide us will be located in the servers of Sys4net (provider of Travelpax Solutions SL) within the EU.
There are other purposes for which we treat your personal data:
- To ensure compliance with the conditions of use and applicable law. This may include the development of tools and algorithms that help this website ensure the confidentiality of the personal data it collects.
- To support and improve the services offered by this website.
- Other non-identifying data obtained through some cookies that are downloaded to the user's computer when browsing this website that we detail in the cookies policy are also collected.
- To manage social networks. Epictransfers.com can have presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks of the official pages of https://www.epictransfers.com, will be governed by this section. As well as for those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the user of Travelpax Solutions SL. It will treat your data with the purpose of correctly managing your presence in the social network, informing about activities, products or services of Epictransfers.com. As for any other purpose that the regulations of social networks allow. In no case we will use the profiles of followers in social networks to send advertising individually.
In accordance with the provisions of the European Data Protection General Regulation (RGPD) 2016/679, Travelpax Solutions SL (Epictransfers.com) with address at Calle Zurbano nº 45 1º, 28010 Madrid, will be responsible for the processing of data corresponding to Users of the web and subscribers.
Epictransfers.com does not sell, rent or lease personal data that can identify the user, nor will it in the future, to third parties without prior consent. However, in some cases collaborations can be made with other professionals, in those cases, consent will be required from users informing about the identity of the collaborator and the purpose of the collaboration. It will always be done with the strictest safety standards.
Information regarding the use of data in connection with purchases at Epictransfers.com
Depending on the payment method you choose, you may need to provide payment information to Epictransfers.com to allow the transaction to take place. For example, if you pay with a credit card, you must provide Epictransfers.com with the information regarding your credit card (the credit card number, the expiration date and the security code) to allow the operation.
If you link a PayPal account, the country and email address set in your PayPal account will be transferred from PayPal to Epictransfers.com; PayPal will transmit to Epictransfers.com the encrypted email address. Epictransfers.com will use this information for identification purposes to provide customer service.
At https://www.epictransfers.com we use Facebook ads, Facebook's advertising platform, which allows us to create campaigns and announcements. When generating an ad, you can segment the audience by:
- Demographic data (age, sex, etc.)
- Interests (activities, hobbies, etc.)
- What they buy online and through other channels.
Legitimation for the treatment of your data.
Category of collected data.
The categories of data that are treated are identifying data. In no case are specially protected data categories treated.
How long will we keep your data?
The personal data provided will be kept until the deletion is requested by the interested party.
To which recipients will your data be communicated?
Many tools that we use to manage your data are hired by third parties. To provide services strictly necessary for the development of the activity, https://www.epictransfers.com, share data with the following providers under their corresponding privacy conditions:
- Google Analytics: a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google") . Google Analytics uses "cookies", which are text files located on your computer, to help https://www.epictransfers.com analyze the use made by users of the website. The information generated by the cookie about your use of https://www.epictransfers.com (including your IP address) will be directly transmitted and archived by Google on servers in the United States.
- Sys4net Hostings and Cloud: Sys4net SL., with address in Spain (EU). Sys4net treats the data in order to perform its hosting services to Travelpax Solutions SL.
- Email marketing: Mailchimp, SL., with address in the USA (EU). More information at: https://mailchimp.com/ Mailchimp, treats the data in order to perform its email marketing services to Travelpax Solutions SL.
- Redsys: Redsys Processing Services. SL, with address in Spain (EU). More information at: http://www.redsys.es/, deals with the data in order to perform payment management services via credit card to Travelpax Solutions SL.
- Paypal: PayPal Holdings, Inc., located in Palo Alto, California (USA). More information at: https://www.paypal.com/es/home, deals with the data in order to perform payment management services to Travelpax Solutions SL.
By browsing https://www.epictransfers.com you can collect unidentifiable data, which may include, IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that may not be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services:
- Google analytics.
- Facebook Pixel.
We use this information to analyze trends, administer the site, track the movements of users around the site and to gather demographic information about our user base as a whole.
Secret and data security.
https://www.epictransfers.com is committed to the use and treatment of personal data including users, respecting their confidentiality and use them in accordance with the purpose of the same, as well as to comply with their obligation to save and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations. This website includes an SSL certificate. It is a security protocol that makes your data travel in an integral and secure way, that is, the transmission of data between a server and web user, and in feedback, is fully encrypted or encrypted. https://www.epictransfers.com can not guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties. With respect to the confidentiality of the processing, Travelpax Solutions SL will ensure that any person who is authorized by Epictransfers.com to process the client's data (including its personnel, collaborators and providers), will be under the appropriate obligation of confidentiality (either a contractual or legal duty). When a security incident occurs, upon becoming aware of Epictransfers.com, you must notify the Client without undue delay and must provide timely information related to the Security Incident as it is known or when the Client reasonably requests it.
Accuracy and accuracy of data
As a user, you are solely responsible for the accuracy and correctness of the data you send to https://www.epictransfers.com, exonerating Travelpax Solutions SL (Epictransfers.com) of any responsibility in this regard. Users guarantee and respond, in any case, the accuracy, validity and authenticity of the personal data provided, and undertake to keep them properly updated. The user agrees to provide complete and correct information in the contact or subscription form.
Acceptance and consent
The consent given, both for the treatment and for the transfer of data of the interested parties, is revocable at any time by notifying Travelpax Solutions SL (Epictransfers.com) in the terms established in this Policy for the exercise of ARCO rights. This revocation will not be retroactive in any case.
Travelpax Solutions SL reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, Travelpax Solutions SL will announce on this page the changes introduced with reasonable anticipation of its implementation.
Document revised 05-2018.